Contacting Pizza Insurance
We’re an online-only insurer, which means getting in touch with us is quick, simple, and designed to fit around you. Whether you have a question, need help with your policy, or want to upload documents, there are several easy ways to reach us.
Start with our Help Centre
Our online Help Centre is the fastest way to get answers.
It’s available anytime and covers:
Managing your policy
Payments and renewals
Claims and cancellations
Documents and no-claims Bonus (NCB)
Many customers find what they need straight away without having to wait for a response.
Chat with PizzaBot (our AI assistant)
If you need a bit more help, you can use our PizzaChat facility and raise queries with PizzaBot, our AI-powered chat assistant.
PizzaBot can help you:
Find answers to common questions
Make changes to your policy
Check what you need to do next
If PizzaBot can’t help with your request, your chat will be passed to a member of our support team during normal working hours.
Email our support team
If you’d prefer to email us, you can contact our customer support team at:
Email is a good option for:
General enquiries
Follow-ups or supporting information
Requests that don’t need an immediate response
We’ll get back to you as soon as possible.
Upload documents via the customer portal
If you need to send us documents, the quickest and most secure way is through your customer document portal.
You can use the portal to upload:
No Claims Bonus (NCB) proof
Driving licence documents
Other policy-related paperwork
Uploading documents online helps us process your policy without delay.
Which option should I use?
Quick answers: Help Centre or PizzaBot
Policy changes or support: PizzaBot (with agent support if needed)
Documents: MyPizza
Detailed queries: [email protected]
Good to know: Using our online services helps us respond faster and keeps everything securely linked to your policy.
If you’re not sure which option is best, start with PizzaBot and we’ll guide you from there.