Making changes to your car insurance policy
If something changes during your policy term, it’s important to let us know as soon as possible. Keeping your details up to date helps make sure you’re properly covered and avoids problems if you ever need to make a claim.
Most changes can be requested quickly and easily using our online chatbot.
How to make changes to your cover
You can request changes to your policy via our online PizzaChat, which is available during normal working hours.
PizzaChat can help you with:
Updating personal details
Adding or removing drivers
Changing your vehicle
Updating your address
Changing the use
Making other policy-related changes
Once you’ve made a request, we’ll process it and confirm any updates and any premium changes.
Important: Do not assume your cover has changed just because you’ve made a request. Your new cover is only active once you’ve received confirmation. Where new documentation is issued, then it will be available on the customer portal, MyPizza.
How do I change my personal details?
If your name, contact details, or other personal information changes:
Use the online chatbot during working hours
Submit your request with the correct updated details
Where there is a name change we may require evidence and an up to date copy of your driving license.
We’ll confirm the change once it’s been processed.
Can I suspend/pause my insurance policy?
Insurance policies cannot usually be suspended/paused.
However, depending on your situation, you may be able to:
Cancel your existing policy
Take out a new policy when you need cover again
If you’re unsure, the online PizzaChat or our support team can help explain your options.
How do I add a driver to my policy?
Adding a driver is simple:
Request the change via PizzaChat during working hours
Provide the new driver’s details when prompted
We’ll let you know if there’s any change to your premium.
Important: The new driver is not insured until you receive an updated certificate of motor insurance.
How do I change the vehicle on my policy?
If you change your car:
Use the online chatbot to request the vehicle change
Have the new vehicle registration and details ready
We’ll confirm whether the change is accepted and issue updated documents.
Important: Do not drive the new vehicle until you have received confirmation. Where new documentation is issued, then it will be available on the customer portal, MyPizza.
How do I change my address?
If you move home, you’ll need to update your address:
Request the change via PizzaChat during working hours
Make sure your new postcode is correct
Think about where your vehicle is parked, for example Public Road, Driveway or Garage
Address changes can affect your premium, so it’s important to tell us as soon as possible.
How do I change the use of my vehicle?
If the way you use your vehicle changes, it’s important to tell us as soon as possible. This helps ensure your policy remains valid and that you’re correctly covered.
Examples of changes in use include:
Changing from Social, Domestic & Pleasure to Commuting
Adding or removing Business Use
A change in how often or how far you drive for work
To request a change of use:
Use PizzaChat during normal working hours
Select the option to make a policy change
Provide details of how your vehicle use has changed
We’ll review your request and let you know whether the change is accepted and if it affects your premium.
Important: Do not assume your cover has changed just because you’ve made a request. Your new use is only insured once you receive confirmation.
After you’ve requested a change
Once your request has been processed:
You’ll receive confirmation by email
Updated policy documents will be available to view and download via MyPizza
Your new certificate of motor insurance will confirm when the change takes effect
Top tip: Always wait for confirmation before driving under any new terms. If you’re ever unsure, we’re here to help.