Uploading Documents to Your MyPizza Customer Portal
From time to time, we may need to ask you for documents to support your car insurance policy, generally this is at the start of the policy, or if a claim occurs. Don’t worry, uploading documents is quick, secure, and can be done online through your MyPizza customer portal.
Why We May Request Documents
We usually ask for documents to:
Confirm your no claims discount (NCD)
Verify your ID & driving licence details via Stripe ID
Complete checks requested by the insurer
Providing documents promptly helps keep your policy active and avoids delays or cancellation.
Common Documents We May Ask For
You may be asked to upload one or more of the following:
No-Claims Bonus (NCB) proof (from a previous insurer)
Driving licence (photocard and, if required, counterpart details)
Proof of address
Other policy-related documents, if needed
How to Upload Documents Using MyPizza
The way to send documents to us is through your MyPizza portal.
Simply:
Log in to your MyPizza customer portal via our website
Go to the Documents or Upload files section
Select the document type you’re uploading (e.g. NCB or driving licence)
Upload a clear photo or scanned copy
Submit — we’ll take it from there
You’ll receive confirmation once your document has been successfully uploaded.
Tips for Uploading Documents
To avoid delays, please make sure:
All text is clear and readable
Photos are not blurry or cropped
Documents are valid and up to date
The name matches the policyholder’s details
Accepted file formats are usually JPG, PNG, or PDF.
Don’t Have the Document Right Now?
That’s okay, but it’s important to upload it as soon as possible.
If documents aren’t provided within the requested timeframe:
Your cover could be restricted
Your policy could be cancelled by the insurer
Uploading early helps avoid any issues.
Need Help?
If you’re having trouble uploading documents or aren’t sure what’s required:
Our support team can guide you through the process
We can confirm exactly what documents are needed
We can help if you’re unable to access the portal
Good to know: Using the MyPizza portal is the fastest and most secure way to send documents and helps us process your policy without delay.
We’re here to make things simple and hassle-free.