Reporting a breakdown
Whilst we hope that all journeys will be incident free, should the insured vehicle suffer a breakdown, our 24/7 Rescue Control Centre is on hand to help. Our aim is to attend the scene of a motor breakdown as quickly as we can. There may be times where delays arise due to external factors beyond our control i.e., the weather or roadworks. During these times we appreciate your patience.
You can contact the 24/7 Rescue Control Centre on:
0800 243 783 or 01277 720 718 when calling from the UK or
+44 1277 235 999 when calling from Europe
If you are deaf, hard of hearing or speech impaired and require assistance, you can text your full name and registration number to +44 (0) 7537 404890.
Please note, breakdowns which occur within the initial 24 hours of cover commencing will not be covered. This does not apply to any renewing policies.
So that we can help you as quickly as possible, please make sure you have the following information ready:
the policy number, policyholder name and address
a contact phone number
the insured vehicle registration number, make and model
the location of the breakdown
any vehicle modifications or other information which may be relevant to the recovery of the insured vehicle
Please note: To help provide a first class service, telephone calls may be recorded.