How to make a claim on your car insurance
If you’re involved in an accident or need to report a claim, we know it can be stressful but don’t worry, we’re here to help you through it every step of the way. Our claims team is ready to support you and get you back on the road as quickly as possible.
How to contact us
Claims line: 0303 003 7763 — available 24/7 for emergency support.
Live contact hours for full support:
Monday – Friday: 09:00 – 18:00
Saturday: 09:00 – 13:00
(Closed Sundays & Bank Holidays)
Fire & theft claims
If your vehicle has been damaged by fire or has been stolen (or you’ve attempted theft damage), please contact us as soon as possible.
What to do
Report the incident to the police immediately and obtain a crime reference number
Call our claims team on 0303 003 7763 as soon as you can
Provide details of what happened, when and where the incident occurred
If your vehicle has been stolen, do not try to recover it yourself. If it is later found, let both the police and our claims team know straight away.
What happens next?
We’ll talk you through the next steps and explain what information we need
You may be asked to provide documents such as the crime reference number, photos of damage (if applicable), or vehicle details
We’ll keep you updated as your claim progresses
Important: Prompt reporting helps reduce delays and increases the chances of a smooth claim.
Windscreen claims
If your windscreen, window, or sunroof is chipped or cracked, you may be able to make a windscreen claim without affecting your no-claims discount.
What to do
Contact our claims team on 0303 003 7763
Let us know the type of damage (chip, crack, or shattered glass)
Avoid driving the vehicle if the damage affects your visibility or safety
In some cases, a small chip can be repaired rather than replacing the whole screen, which can be quicker and may reduce costs.
What happens next?
We’ll confirm whether the damage can be repaired or needs a full replacement
We’ll explain any excess that applies
If approved, we’ll help arrange a repair or replacement through our approved suppliers
Tip: Dealing with windscreen damage early can prevent it from spreading and becoming more serious.
What to do after an accident
If you’re in an accident, follow these simple steps to make sure your claim process goes as smoothly as possible:
1. Prioritise safety
Make sure everyone involved is safe.
If anyone is injured or in danger, call 999 immediately.
2. Assess the situation
Take photos of all vehicles and any damage. Include the vehicle positions, overall scene, and nearby road signs. These photos can be important evidence later.
3. Collect details
Get names, phone numbers, addresses, insurance details, and vehicle registrations of other drivers involved.
4. Record additional evidence
If you have dashcam footage, witness contact information, or police officer details (if they attend), make a note of them.
5. Check if the car is safe to drive
If the car isn’t safe to drive, don’t drive it. Contact us for assistance instead.
6. Report the incident
Call our claims team on 0303 003 7763 as soon as you can, ideally within 24 hours. Our claims experts are here to help.
What happens next?
Once you’ve reported the claim:
We’ll guide you through the claims process and let you know what comes next
You might be asked to provide additional information or evidence regarding the incident (e.g. photos or witness contacts)
Our claims team will assess the claim and work with you and any repairers involved
Tip: Keep any messages or documents related to the claim in a safe place — these may be useful later.
Helpful tips for a smooth claim
Take clear photos of the accident scene, these can make it easier to process your claim
Don’t admit fault at the scene. It’s best to stick to the facts when talking to others involved or emergency services
Gather as much information as you can, including witness names and vehicle details
What if you’re unsure what to do?
If something doesn’t feel right or you’re not sure how to proceed, give our claims team a call on 0303 003 7763. We’re here to walk you through it, from the moment you report your accident to the point your claim is resolved.
Quick reminder: Reporting a claim promptly and accurately helps speed up the process and gives you the best chance of a smooth outcome. We’re here to support you every step of the way.